Recently a polite elderly couple came in After promptly returning with the drink order I just received I take their food order. I go straight to the computer and input the order. 5 minutes pass and the man says as I am passing by, “Is our food coming up some time today?” I politely respond with, “sir, I sent your order, they are cooking it, it should be coming up shortly.” 3 minutes after that a coworker of mine comes up to me and tells me that he was stopped by the same table complaining that his food has taken 30 minutes. we pride ourselves on prompt service at Jinkys and it has been 8. 8 whole minutes. I go back to the table and the man asks why the food is taking 30 minutes. ”sir, your food has not taken 30 minutes”. I explain ”They do have to cook the food. I’ll go check on it right away …” Upon entry to the back zone I see that his food is up. I check the time the order was sent, and the time that it is now. Their food has taken 12 minutes, the average time it takes for food to come up . I make a mental note of this detail. At the table and I am greeted this time with “Why did this take 30 minutes to cook?” ”Sir, your food took 12 minutes to cook. I checked the time on the ticket. It has only been 12 minutes.” 12 MINUTES?! I’VE BEEN SITTING HERE FOR 20! !” says the man. I take a deep breath and ask “Sir, if you have only been sitting here for 20 minutes, how could it possibly have taken 30 minutes to cook?” At this point His wife burst out laughing !
